Knowledgebase  //  Billing

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Do I need a PayPal account to use the PayPal gateway?

You do not need a PayPal account to use PayPal as a payment gateway. Simply select the PayPal payment method during the checkout process, and then select the "I don't have a PayPal Account" option...


How do I cancel a my PayPal subscriptioin?

How do I cancel a subscription or recurring payment? To cancel your subscription or recurring payment: Log in to your PayPal account. Click Profile near the top of the page. Select My money....


How do I recover my client area password?

Client area passwords can be recovered by using the "Recover Password" link found at the bottom of every login page. A link will be sent out enabling you to choose a new password. If you are unsure...


How do I update my billing information?

Login to the client area. Locate the link labeled "Update your details". Under the "My Details" tab, update your billing/contact information. Click the "Save Changes" button.


How long does it take to activate my account?

Most products are activated immediately after we receive confirmation of payment. If your order included a domain registration, it may take up to 24 hours for the domain to propagate, although...


Why has my account been suspended?

If you are recieving an "Account Suspended" page when trying to access your site, it could be there for a number of reasons including but not limited to: Lack of payment CPU limit exceeded...


Your card could not be saved, please try again or contact support.

When trying to pay an invoice or update your credit card on file, you receive the following error:Your card could not be saved, please try again or contact support.This error message is the result...